Detailed Description of Goods and/or Services
The Customs Man is an online store in the print and publishing industry.
Agreement of Sale
An agreement of sale is only valid once payment has been made and we receive proof of payment.
Delivery Policy
Subject to availability and receipt of payment, orders will be processed within two working days.
All orders are dispatched via the courier service. A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
The provision of goods and services by The Customs Man is subject to availability.
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by The Customs Man.
If a product is damaged when you receive it, you must inform The Customs Man within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged product.
Free Delivery
Free delivery within South Africa to your door within 4-6 business days from date of order.
Purchases outside of South Africa must be made via www.amazon.com.
Customer Privacy Policy
The Customs Man shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
The Customs Man respects your privacy. This means that any and all of the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment may be made via Visa, MasterCard and American Express credit cards or by Instant EFT into the bank account, the details of which will be provided during the checkout process.
Credit Card Acquiring and Security
Credit card transactions will be acquired for The Customs Man via Yoco who use the strictest forms of encryption.
Customer Details Separate from Card Details
Customer details will be stored by The Customs Man separately from card details which are entered by the customer on the Yoco secure payment terminal. For more detail on Yoco, visit their website at www.yoco.com.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish or redistribute any of the images or content available on the site.
You agree that by Using this Website or the Website Content this will be sufficient evidence of your agreement to these Terms and Conditions.
Country of Domicile
This website is governed by the laws of South Africa and chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: Postnet Suite 107, Private Bag X2, Musgrave Road, 4062.
Variation
The Customs Man may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company Information
This website is managed by Katherine Aboobaker based in South Africa.